Refund Policy
All returns, refunds, exchanges, credits, and product claims are subject to review and written approval by Champion Construction Supply.
Submitting a return request does not guarantee acceptance or reimbursement.
Return Period
Approved returns must be requested and completed within thirty (30) days of purchase.
No returns will be accepted after thirty days unless Champion Construction Supply expressly authorizes the return in writing.
Proof of Purchase
The original sales invoice or other acceptable proof of purchase is required for every return, refund, exchange, or credit request.
No refund or credit will be issued without documentation that allows the transaction and products to be verified.
Return Authorization
Customers must contact Champion Construction Supply before returning materials.
Champion Construction Supply reserves the right to refuse materials returned without authorization or materials that do not meet the return requirements.
Products must be returned to the location and in the manner communicated by a company representative.
Restocking Charge
A 25% restocking charge will be assessed on materials approved for return, unless a different arrangement is confirmed in writing.
The charge may be deducted from the approved refund or account credit.
Product Condition
To qualify for consideration, products must generally be:
-
Unused.
-
Uninstalled.
-
Unmodified.
-
Undamaged.
-
In resalable condition.
-
Accompanied by the appropriate invoice.
-
Available for inspection.
Acceptance is subject to inspection by Champion Construction Supply.
Nonreturnable Products
Products will not be accepted for return or credit when they have been:
-
Installed or partially installed.
-
Cut, drilled, mixed, painted, sealed, altered, or modified.
-
Used or damaged after delivery.
-
Discarded or destroyed before inspection.
-
Returned more than 30 days after purchase.
-
Returned without proof of purchase.
-
Determined to be unsuitable for resale.
Other products may be nonreturnable when identified as such in a quotation, invoice, manufacturer condition, or written order confirmation.
Defective Product Claims
A product claimed to be defective must be presented for inspection in the same condition in which it was received.
The customer must notify Champion Construction Supply within ten (10) days of purchase or delivery and follow the inspection instructions provided by a company representative.
The product may need to be inspected at Champion Construction Supply’s facility during normal business hours or at another location designated by the company.
No claim for credit will be considered if the product has been installed, modified, discarded, destroyed, or otherwise altered before inspection and written authorization.
Questions concerning a product’s condition, color, dimensions, texture, suitability, or acceptability must be resolved before installation. No adjustment will be made after installation.
Shortages and Delivery Discrepancies
Claims involving shortages, incorrect quantities, visible damage, or requested allowances must be submitted in writing within 24 hours of delivery.
Customers should provide photographs, invoice details, quantities, product information, and a description of the issue.
Refund or Credit Processing
When a return or claim is approved, Champion Construction Supply will communicate whether the resolution will be:
-
A refund.
-
An account credit.
-
A product replacement.
-
An exchange.
-
Another agreed resolution.
The form and timing of the resolution may depend on the original payment arrangement, inspection, product condition, manufacturer procedures, and applicable restocking charges.
Labor and Installation Costs
Approval of a product return, replacement, refund, or manufacturer claim does not automatically include reimbursement for installation, removal, replacement labor, contractor charges, project delays, equipment rental, or consequential expenses.
How to Request a Return
Contact Champion Construction Supply before returning any product